Refund Policy

1. Refund Eligibility

All project payments are treated as advance payments for reserving time and commencing digital services. Payments are non-refundable. A refund is only considered where the applicable cancellation terms expressly provide for one.

2. Cancellation

Cancellation is governed by the applicable cancellation terms communicated to the client before or at the start of the project. Any refund, if applicable, is available only under those cancellation terms.

Cancellation does not automatically create a refund entitlement. Reserved project time, administrative work, planning, communication, setup, concepts and work already undertaken may be non-refundable.

3. No Refunds Outside Applicable Cancellation Terms

Except where the applicable cancellation terms expressly provide otherwise, payments are non-refundable. This applies even if the client has not yet supplied all content or if the project is paused due to delayed client responses.

4. Work Started, Completed or Delivered

Once work has started, been completed, delivered, published, approved or substantially performed, payments are non-refundable, regardless of whether the client subsequently chooses not to use the deliverables.

• Completed design concepts or revisions are non-refundable.
• Delivered files, published websites or approved work are non-refundable.
• Time reserved and work performed cannot be converted into a refund after the applicable cancellation period.

5. Client Delays

If a project is delayed because the client does not provide required content, images, files, access, approvals, corrections, feedback or other dependencies, the project may be paused or rescheduled. Such a delay does not create a refund entitlement.

6. Scope Changes

A request to substantially change the original project brief, service, number of pages, structure or deliverables is treated as a scope change rather than a cancellation. Additional fees or a revised timeline may apply.

7. Payment Processor & Bank Charges

Where a refund is approved, any non-recoverable payment-processing, currency-conversion or bank charges may be deducted where applicable. The refund will be processed using a reasonable available method connected to the original payment.

8. How to Request a Cancellation

Cancellation requests should be sent in writing to Info@EliteCraftMedia.com with the client's name, project/package, payment details and reason for cancellation. The applicable cancellation period is determined from the date the advance payment was received.

9. Contact